Terms & Conditions

Hydra Custom Coating (d/b/a Hydra Custom Coating), a trade name of Crossroads Hydrographics LLC (“Company”, “we”, “us”, “our”)
Effective Date: 10/2/2025

PLEASE READ CAREFULLY. These Terms & Conditions (“Terms”) govern your use of Hydra Custom Coating’s services, purchases, and site interactions. By requesting a quote, placing an order, scheduling a service, dropping off property, or otherwise doing business with us, you agree to these Terms. If you do not agree, do not submit orders or deliver property.

1. Contact & Business Identity

  • Business: Crossroads Hydrographics LLC, doing business as Hydra Custom Coating.

  • Contact: Email: [info@hydracustomcoating.com] • Phone: [xxx-xxx-xxxx] • Address: 8882 Louisiana St. Merrillville IN, 46410.

  • FFL: If applicable, Hydra is a Federal Firearms Licensee (FFL) — FFL # [__________]. (Replace with your actual FFL number.)

2. Scope of Services

We provide hydrographic coating, custom coatings, refinishing, parts coating, and related services (collectively “Services”). Specific Services, pricing, and deliverables are set out in written quotes, proposals, or service orders.

3. Quotes, Orders & Acceptance

  1. Quotes: All quotes are estimates and expire as specified (default: 30 days) unless otherwise stated. Quotes may be revised if scope or materials change.

  2. Acceptance: A quote becomes a binding order after (a) you sign/approve the written quote, (b) you pay any required deposit, or (c) you deliver the item for service — whichever occurs first.

  3. Changes: Any change to scope or specifications after acceptance may require a change order and additional fees/time.

4. Deposits, Payment & Pricing

  1. Deposit: Orders may require a non-refundable deposit (commonly 30–50%) to schedule work. Deposit amounts are quoted per job.

  2. Payment Terms: Balance due upon completion or prior to release/pickup unless otherwise agreed in writing. Late payments may accrue interest at the lesser of 1.5% per month or the maximum permitted by law.

  3. Accepted Payment Methods: In-person card, cash, business check (clears before release), ACH, or a business merchant account. Some payment processors restrict firearm-related transactions — see Section 14 (Firearm Transfers).

  4. Price Changes: If material costs increase materially after quote acceptance, we may issue a revised invoice; you may accept or cancel (see Cancellation).

5. Estimates, Tolerances & Color

  • Estimates: Surface variations, prior coatings, substrate condition, or hidden damage discovered during prep may affect final pricing. We will notify you if additional work is required.

  • Color & Finish: We will match provided samples to a reasonable commercial standard. Exact matches may not be guaranteed; allowances for grain, texture, and lighting are normal. If a precise match is required, you must provide an approved, signed sample and accept potential additional charges.

6. Inspection, Acceptance & Release

  1. Inspection: You must inspect items at pickup. Report visible issues immediately. If you do not inspect within 7 days of our notice of completion, the item will be deemed accepted.

  2. Storage & Lien: If you fail to pick up an item within [30] days of notification, we may charge daily storage fees and may exercise a mechanic’s/storage lien consistent with applicable law to recover unpaid charges.

  3. Title & Risk of Loss: Title to any parts, materials, or items you provide remains yours, but risk of loss for items in our possession is ours only to the extent required by law. We strongly recommend you have insurance covering your property while in our care.

7. Returns, Rework & Refunds

  • Custom Work: Custom coatings and one-off services are non-refundable once work has commenced.

  • Rework Policy: If workmanship fails to meet reasonable expectations or agreed specs, notify us within 14 days of pickup. We will evaluate and, at our discretion, correct workmanship issues at no additional charge if found to be our error.

  • Refunds: Refunds are issued only in limited situations and at our discretion. Deposits may be non-refundable where we scheduled time, purchased materials, or otherwise committed resources.

8. Warranty & Disclaimers

  1. Limited Workmanship Warranty: Unless a separate written warranty is provided, we warrant workmanship for 30 days from date of pickup against defects directly caused by our process. This limited warranty does not cover: normal wear & tear, misuse, accident, improper installation, exposure to chemicals or extreme environments, damage from shipping after pickup, or flaws in the item pre-existing our work that could not reasonably have been detected.

  2. No Other Warranties: EXCEPT AS EXPRESSLY PROVIDED ABOVE, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

  3. Third-Party Materials: We are not responsible for manufacturer defects in items or parts you supply.

9. Intellectual Property & Photo Use

  • Client Materials: You retain ownership of trademarks, logos, or designs you provide. By supplying them you warrant you have the right to use them.

  • Portfolio Use: Unless you instruct us otherwise in writing, we may photograph completed work and use images for marketing, portfolio, social media, and promotional purposes. If you require confidentiality or trade-secret protection, notify us in writing prior to service.

10. Customer Responsibilities

  • Provide accurate, complete information at intake (contact info, special handling, known defects).

  • Remove personal items and secrets from items (we are not responsible for personal data left on electronics; remove batteries if requested).

  • Comply with applicable laws for items delivered (e.g., firearms — see Section 14).

  • Ensure item is insured for its full value; we recommend you maintain separate coverage.

11. Privacy & Data

We collect contact and transaction data to provide services. Our Privacy Policy explains how we handle personal data. By doing business with us you consent to our collection and use of such data for service fulfillment, invoicing, communication, and legal compliance. (Insert link to Privacy Policy.)

12. Limitation of Liability & Indemnity

  1. Limitation of Liability: EXCEPT FOR LIABILITY ARISING FROM GROSS NEGLIGENCE OR WILLFUL MISCONDUCT (AS APPLICABLE BY LAW), OUR AGGREGATE LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR SERVICES IS LIMITED TO THE TOTAL AMOUNT YOU PAID US FOR THE SPECIFIC ORDER GIVING RISE TO THE CLAIM. IN NO EVENT WILL WE BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING LOSS OF PROFITS OR LOSS OF USE), EVEN IF WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

  2. Indemnity: You agree to indemnify, defend, and hold harmless the Company and its owners, officers, employees, and agents from any third-party claim, liability, loss, or expense (including reasonable attorneys’ fees) arising from your breach of these Terms, your negligence, or your infringement of third-party rights.

13. Shipping, Delivery & Carriers

  • Shipping: If you request we ship items, shipping costs, insurance, and carrier selection are your responsibility unless otherwise agreed. We will pack to reasonable industry standards but are not responsible for carrier damage once the carrier accepts the package.

  • Delivery Timing: Delivery/turnaround estimates are estimates only and not guarantees. Delays for material availability, weather, holidays, or force majeure may occur.

14. Firearm Transfers & FFL Services (If Applicable)

Important — legal compliance required. If you use Hydra for firearm transfers or services involving firearms, the following applies:

  1. On-Site Completion of Required Forms: All transfers to non-licensees require completion of ATF Form 4473 and any applicable state forms. These forms and background checks (NICS or state POC) must be performed at our licensed premises by authorized personnel; do not attempt to complete required transfer forms remotely.

  2. Interstate Transfers: Shipping firearms across state lines is governed by federal and receiving-state law and generally requires shipping to a licensed FFL in the recipient’s state. We comply with all federal and state laws and will not facilitate illegal transfers.

  3. Identification & Residency: You must provide acceptable identification and documentation required by federal and state law at pickup. Buyers must have valid SSN and identification as required.

  4. Payments & Processors: Some payment processors restrict firearm-related transactions. We may require in-person payment at pickup. Confirm payment method in advance.

  5. No Legal Advice: We provide transfers in compliance with law but do not provide legal advice. Consult an attorney for legal questions about transfers.

  6. Indemnity Specific to Firearms: You agree to indemnify and hold us harmless for claims arising from false information you provide, failure to comply with transfer rules, or unlawful transfer attempts.

15. Cancellations & Rescheduling

  • Customer Cancellations: If you cancel after work has started or within the window specified in your quote, you may forfeit deposit and be responsible for costs incurred.

  • Company Cancellations: We reserve the right to cancel or reschedule for reasons including but not limited to safety, material shortage, or legal noncompliance; in such case we will refund prepayments for the canceled portion not yet performed.

16. Dispute Resolution & Governing Law

  • Governing Law: These Terms are governed by the laws of the State of Indiana (or insert your actual state), without regard to conflict of law principles.

  • Informal Resolution: Parties should attempt to resolve disputes in good faith within 30 days of notice.

  • Arbitration / Venue: Any dispute not resolved informally shall be resolved in the state or federal courts located in [Lake County/County Name], Indiana (or choose arbitration—insert your preference). If you prefer arbitration language, replace with an arbitration clause and specify forum/provider. (Tip: decide whether to require arbitration or permit court actions and set jurisdiction expressly.)

17. Force Majeure

We are not liable for failure or delay in performance caused by events beyond our reasonable control (e.g., natural disasters, labor disputes, supply interruptions, governmental actions).

18. Electronic Communications & Notices

Notices may be provided by email to the address on file or posted to our website. Electronic communication constitutes written notice.

19. Changes to These Terms

We may revise these Terms at any time; material changes will be posted on our website with an updated effective date. If you have an existing accepted order, the Terms in effect at order acceptance shall govern that order.

20. Severability & Entire Agreement

If any provision is held invalid, the remainder stays in effect. These Terms, together with any accepted quote, constitute the entire agreement between you and the Company relating to the Services.

21. How to Accept / Questions

To accept these Terms: sign/approve the written quote, pay the required deposit, or deliver items for service. For questions or requests to modify these Terms for a particular job, contact us at: [info@hydracustomcoating.com] or [phone number].